Gear Returns Policy
You can cancel your order within 2 weeks after we have received it. You can return new, unopened items from a canceled order within 2 weeks after they have been delivered to you. Items should be returned in their original packaging to qualify for full refund.
Lessons Cancellation Policy
Instructors at 12 kite are not responsible for weather conditions, lessons are contingent on weather conditions. Weather conditions that are not conducive for kite surfing are determined by 12 Kite.
– 12 kite provides a full refund for lessons cancelled by the instructor.
eg. no wind = full refund, or Hurricane = full refund
– Lessons that are not completed due to inappropriate weather or staffing are eligible for partial refund.
– Partial refund is based on the hourly rate of time used.
Lessons Cancellation Policy By Guest
Lessons should be booked well in advance.
– To qualify for a refund a guest must cancel booked lessons 14 days prior to booked time.
– Guests are responsible for attending booked lessons. There is no refund for unattended lesson within designated availability. Designated availability is not permitted to restrict Guests availability within 14 days of